faq

Customer Hub is a SYSPRO integrated eCommerce portal that lets your customers place, pay, and track their orders in real time—directly from SYSPRO data. It’s purpose-built for B2B manufacturers and distributors who want to offer self-service ordering without the complexity of integrating a generic platform with their ERP system.

• Self-service ordering eliminates manual order entry and keystroke errors
• Live SYSPRO data surfaces real-time pricing, freight, and order status
• One portal for order history, invoices, dispatch notes, and technical documents

Customer Hub is developed by Unbound Systems, specialists in SYSPRO extensions and integrations for Australian and New Zealand businesses.

Your B2B customers—trade accounts, resellers, and repeat buyers who need to place orders, check pricing, view order status, and access invoices without calling or emailing your team. Customer Hub is ideal for businesses with established customer bases who order regularly and want the convenience of 24/7 self-service access.

Customer Hub addresses common pain points for SYSPRO businesses:

• Manual order entry tying up CSR time and introducing errors—every order phoned, faxed, or emailed must be re-keyed into SYSPRO
• No visibility on pricing, freight, or order status without manual SYSPRO checks—customers call repeatedly asking “where’s my order?”
• Fragmented communication—customers emailing, calling, and chasing PDFs while staff juggle spreadsheets and manual lookups
• Slow cash collection because invoices aren’t raised until after manual entry, delaying the entire order-to-cash cycle

Customer Hub connects directly to SYSPRO as a native ERP-connected solution. Customer orders post straight into SYSPRO with no re-keying required. Pricing, stock availability, and order data flow in real time between the portal and your ERP. This tight integration is what separates Customer Hub from generic platforms that require middleware, custom APIs, or manual synchronisation.

Yes. Customer Hub surfaces live SYSPRO data—pricing, freight calculations, order statuses, invoices, and dispatch notes all come directly from your ERP. There’s no separate database to synchronise or reconcile. When your team updates pricing or stock in SYSPRO, customers see the changes immediately.

Yes. When a customer places an order through Customer Hub, it posts directly to SYSPRO as a sales order—eliminating double-handling and data entry errors. Orders flow automatically into your existing fulfilment workflows without manual intervention.

Yes. Customers see accurate pricing based on their SYSPRO pricing rules—contract pricing, buying groups, volume discounts, and any other configured price structures. This is essential for B2B portals where every customer may have negotiated different terms.

Yes. Self-service checkout lets buyers place orders directly through the portal—data posts straight into SYSPRO with no re-keying by your team. This empowers customers to order when it suits them, 24/7, without waiting for business hours or CSR availability.

Yes. Customers can favourite frequently ordered items for faster, easier reorders—reducing friction and speeding up repeat purchases. For B2B customers who order the same products regularly, this feature significantly improves the ordering experience.

Yes. Freight is calculated and displayed in checkout based on your configured shipping types and freight charges, giving customers full transparency before they confirm their order. No surprises, no follow-up calls asking “how much will shipping be?”

Yes. Your customer support team can place orders on behalf of customers through Customer Hub when needed—useful for phone orders, assisted sales, or helping customers who prefer not to use the portal themselves.

Yes. Customers can pay for orders online so they are immediately released to production or dispatch. Payments are automatically applied against their SYSPRO account—no manual payment allocation required. This accelerates your order-to-cash cycle significantly compared to traditional invoicing workflows.

Yes. You can accept credit card payment for customer orders directly through the portal. This is particularly valuable when you want to reduce credit risk or speed up cash collection from smaller orders.

Orders can auto-create SYSPRO invoices and accept payment on the spot—accelerating cash collection and eliminating the lag between order and invoice that plagues manual order entry processes.

Yes. Customers can view invoices and dispatch notes for better-informed accounts payable documentation—all in one place without chasing your team for copies.

Yes. Customers can view product technical details for individual products, enabling better-informed purchase decisions. For manufacturers and distributors with technical products, this self-service access to specifications reduces pre-sales enquiries and helps customers order the right products first time.

Yes. Customers can explore additional product information through videos, brochures, flyers, and technical manuals—all accessible from the product pages. This rich content capability makes your portal a valuable resource for customers, not just an ordering tool.

Yes. Customers can generate custom pricelists showing their specific pricing—useful for quoting, planning, and internal approvals. This eliminates the back-and-forth of customers requesting price lists and your team generating them manually.

You can configure your SYSPRO items to display how you want—manage assets, images, descriptions, and categorisation to create the right customer experience.

One portal, all info—customers can access order history, invoices, dispatch notes, technical documents, product specs, and their account status all in one place. This consolidated view is what makes a dedicated B2B portal so valuable compared to the fragmented experience of emails, phone calls, and PDF attachments.

Yes. Customers can view account status including invoices and dispatch notes for better-informed accounts payable documentation. This transparency helps customers manage their own purchasing and payment workflows more effectively.

Yes. Customer Hub provides visibility on order status in real time—no more calling or emailing to check where an order is up to. This self-service order tracking is one of the most requested features when businesses evaluate B2B portal options.

Yes. Customise the appearance of the site using the built-in content management system (CMS)—match your branding and create the experience you want. Your customer portal should look and feel like an extension of your brand, not a generic third-party system.

You can administer available shipping types and freight charges through the admin interface, giving you control over delivery options and costs.

Yes. Use the “My Orders” page to query customer data—track orders, monitor activity, and support customers effectively.

Identity management systems control user access—ensuring customers only see their own data and appropriate functionality. Security is critical for B2B portals where customers have access to sensitive pricing and order information.

Yes. Access can be configured per customer or user role, controlling what features and data each user can see and interact with.

Self-service ordering eliminates manual order entry. Calculate your savings: orders per month × minutes saved per order × labour cost. Even modest volumes can deliver significant annual savings.

Customer Hub delivers measurable benefits for your internal teams:

• No re-keying orders—data posts straight to SYSPRO without manual entry
• Fewer phone calls and emails chasing order status, pricing, or documents
• Faster invoicing and payment collection through instant online payment
• Less time spent on manual price checks and document requests
• Reduced errors from eliminating manual data entry

Your customers benefit in multiple ways:

• 24/7 self-service ordering—no waiting for business hours or CSR availability
• Real-time pricing and order status visibility without calling or emailing
• Access to invoices, dispatch notes, and documents anytime they need them
• Faster reordering with favourites and order history
• Transparency on freight and total costs before confirming orders

Customer Hub integrates with your existing SYSPRO setup. Your implementation will confirm exact requirements based on your configuration and the features you want to enable. Contact Unbound Systems to discuss your specific environment and requirements.

Timing depends on your environment, product catalogue, and configuration scope. Many teams start with core functionality and expand over time as customers adopt the platform and request additional features.

Successful adoption typically follows this approach: start by inviting key accounts who order frequently, highlight the convenience of self-service and 24/7 access, ensure product content is complete with images and specifications, and make it easy for customers to save favourites and reorder. Many businesses see strong adoption once customers experience the convenience of checking their own order status and accessing documents without calling.

Yes. Book a demo to see Customer Hub in action and discuss how it could work for your business. You can also watch videos to learn more about the platform before booking a call.